From the blog
Practical guides to customer agents: prepare a knowledge base, design human handoffs, test voice and text, and check your agent before launch.
Which AI agent works for a Telegram or Instagram business?
Telegram bots and Instagram DMs work differently. Which AI agents cover each channel, what they can and cannot do there, and how to choose.
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AI support on KakaoTalk for clinics: what to automate and how to connect it
Where an AI agent helps a clinic's KakaoTalk Channel and where staff must answer, plus the three ways to connect AI to KakaoTalk: Kakao's chatbot builder, a helpdesk such as Channel Talk or Zendesk, or Make Agent Fast.
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Before you launch: a 12-question check for your customer agent
A compact September 2026 playbook for checking answers, boundaries, and handoffs on the website your customers actually use.
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The best voice experience leaves room for text
Voice can make a customer agent easier to use. Clear controls, a text alternative, and real-device testing make it dependable.
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A good AI handoff starts before the agent gets stuck
How to decide what an agent can answer, what needs a person, and what information makes a handoff useful.
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Your AI agent is only as useful as its source material
A practical guide to turning scattered pages, old PDFs, and team knowledge into answers customers can trust.
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Introducing Make Agent Fast: customer agents for companies
Launch a customer-facing AI agent for general assistance, sales, service, or booking—by text and live voice, grounded in approved company knowledge.
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Why your website should answer back
Explore how a customer agent makes your existing website useful: grounded answers, clear next steps, and the data patterns behind the experience.
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