From the blog
Practical ideas for better customer agents. Knowledge, voice, and the moments that need a person.
Before you launch: a 12-question check for your customer agent
A compact September 2026 playbook for checking answers, boundaries, and handoffs on the website your customers actually use.
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The best voice experience leaves room for text
Voice can make a customer agent easier to use. Clear controls, a text alternative, and real-device testing make it dependable.
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A good AI handoff starts before the agent gets stuck
How to decide what an agent can answer, what needs a person, and what information makes a handoff useful.
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Your AI agent is only as useful as its source material
A practical guide to turning scattered pages, old PDFs, and team knowledge into answers customers can trust.
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Introducing Make Agent Fast: customer agents for companies
Launch a customer-facing AI agent for general assistance, sales, service, or booking—by text and live voice, grounded in approved company knowledge.
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Why your website should answer back
The link-in-bio era made pages smaller. The agent era makes the site you already have useful. Here is the case for an agent on that site — and the data patterns behind it.
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