Your customer asks. Your agent moves it forward.

Answer approved questions, capture requests, and hand off with context.

Plan a pilot

Northstar Coffee/Knowledge & Agent

ENN

Knowledge

3 sources

Paste textFrom URLUpload fileYouTube

northstarcoffee.com12 pages · read from the siteIndexing

Menu & pricing.pdf1.2 MB · uploadedIndexing

Support FAQ24 answers · pastedIndexing

Frequently askedGenerate FAQ≈ 6 credits

Answers stay inside these sources.

Customer-agent job

Pick one

General

Answers, captures requests, hands off.

Sales

Qualifies and routes enquiries.

Service

Repeat questions, issues, escalation.

Booking

Collects the request and preferred time for confirmation.

LanguagesENKOVoice on

Web page, embed and messaging channelsPublish

Conversations

Live

Do you deliver to Busan, and can I pause my subscription?

Grounded answer

Yes — Busan is next-day. I've saved your request to pause from 3 March, and the team will confirm it.

Delivery & subscriptions

What it did

Request capturedJamie P. · pause subscription

Owner notifiedOwner notified by email

Booking requestedFri 10:30 KST · pending confirmation

Feed it what your company knows.

Approved knowledge

Answers from your sources.

Text now, voice when you enable it

Chat is live. Voice turns on with keys and a plan that includes it.

Website + messaging

Meet customers where they are.

Human handoff

A real person owns the next step.

Customer-agent jobs

One platform. Four jobs.

Pick the job when you create an agent. Its instructions, tools, and workspace follow — sales agents even get their own pipeline in the sidebar.

General assistant

Answers from your approved knowledge, captures customer requests, and hands the conversation to you the moment someone asks for a person.

Make Agent FastPublished

Conversations

Conversation

WebJamie P.

Visitor

What services do you offer?

Agent

We offer managed IT support and cloud migrations. Details are on our services page — want me to connect you with the team?SourcesCompany overview

New customer request

Jamie's details and request saved to Customer requests.

Plan a general pilot

One accountable flow

From question to owner.

Answer what is approved, collect what matters, and make the next owner visible.

1
Ask
Website chat
Do you offer next-day delivery on weekends?10:41 AM
2
Answer
Approved answer
Yes. Next-day delivery is available on weekends for orders placed before 2pm local time.
Sources
Delivery times policy
3
Capture
New customer request
Name
Jamie P.
Email
jamie.p@northstar.com
Request
Weekend delivery question
4
Hand off
Visitor asked for a human
From Jamie P.
Reason
Wants to confirm weekend delivery to a new address.
Email sent — “A visitor wants to talk — Northstar”