Integration
An AI agent that answers Instagram DMs for your business
Connect an Instagram professional account linked to a Facebook Page. Customers DM that account; your agent replies with the same grounded answers as your website. Turn on comment replies and it also answers comments on your posts, publicly or by DM, using saved replies you write per post first. Story replies and likes are out of scope; everything runs through Meta's official Instagram API. Production traffic also needs Meta App Review on your Meta app; until then only testers with an app role can message it.
Set it up in three steps
- 1
Link an Instagram professional account to a Facebook Page and add Instagram messaging on your Meta app
- 2
Paste the Page access token and app secret in Connectors; copy the webhook URL and verify token into Instagram webhook settings
- 3
Send a test DM from an allowed tester; public DMs work after Meta App Review for instagram_manage_messages
Messaging channels are included on the Operate and Scale plans.