Make Agent Fast vs Intercom Fin
Intercom Fin is an AI agent billed per outcome that runs in Intercom's helpdesk or on top of another one, across chat, email, social and phone. Make Agent Fast is a smaller agent on a monthly plan that you embed on your own site, with messengers and a reply inbox included.
AI customer agents compared| Feature | Make Agent Fast | Intercom Fin |
|---|---|---|
| AI agent built in | Grounded text agent built in; live voice requires an eligible plan and configured providers | Answers from your knowledge and runs multi-step procedures such as refunds and account updatesChecked |
| Live voice calls | Live voice calls in the website widget (in the browser, not a phone line) from Operate at $35/mo, 30 min/mo included | Fin Voice answers phone calls; currently limited to select customers through Intercom salesChecked |
| Languages | English, Korean, Uzbek and Russian for both the dashboard and the agent's speech on every plan; voice in the default language on Launch, every supported language on Scale | 45 languagesChecked |
| Messaging channels | Embed on the site you already have, on every plan; Telegram, WhatsApp, Messenger, Instagram, Discord, KakaoTalk from Operate | Live chat, email, phone, WhatsApp, Instagram, Messenger, SMS, Discord and SlackChecked |
| Pricing to start | 7-day card-free trial on Launch and Operate, then from $15/mo ($12/mo billed annually); Scale bills immediately | $0.99 per Fin outcome, plus Intercom seats from $29/seat/mo billed annually ($39 monthly)Checked |
| Handoff to a person | Questions outside approved knowledge go to a person: an email with the reason, and an inbox where you reply | Hands off to your team in Intercom or the helpdesk you already use, with full contextChecked |
Public product information verified on . Prices and capabilities can change; confirm them with the provider before buying.
Official sources
An honest take
Choose Intercom Fin when your team already works in Intercom or another large helpdesk, handles high volume across many channels, or needs the agent to take actions such as refunds and answer phone calls. Choose Make Agent Fast when you want a monthly plan instead of per-outcome billing and helpdesk seats, and an agent on the site and messengers you already have.