Core concepts
Understand the objects and limits that make up Make Agent Fast.
Understand the objects and limits that make up Make Agent Fast.
Workspace#
Your account is the workspace boundary for sites, billing, API credentials, and team operations. Access to one workspace never grants access to another.
Site#
A site is the workspace unit. It owns its agent, widget display settings, knowledge, connectors, analytics, and conversations. A plan can limit how many sites you may keep active. Custom domains are not offered. The public slug is the embed id (data-agent) and the address of the agent's Agent link chat page, not a domain you configure.
Agent#
The agent is the conversational behavior attached to a site. Its persona and instructions determine how it speaks; its knowledge determines which facts it can ground answers in.
Knowledge#
Knowledge sources are indexed material such as notes, URLs, files, FAQs, and products. They support answers but do not replace behavioral instructions. Update the source when a fact changes.
Channel#
A channel is where a visitor talks to the agent: an embedded widget on your existing site, leftover hosted demo pages, voice, Telegram, WhatsApp, Messenger, Instagram, Discord, or KakaoTalk. Capabilities vary by channel.
Credits and entitlements#
AI operations consume credits. Live voice minutes, site counts, and branding controls have separate plan entitlements. API requests that trigger AI work use the same underlying account limits.
Publish state#
A URL launch creates an unpublished draft. Show it on my website on Put it where your customers are (or the Agent page) enables the embed on your existing website; Check my site confirms the code is really there. New agents do not get a hosted marketing page. Owner tests never go live.
Activation is the first visitor conversation or the first captured lead — not an owner test.
Display changes (and the branding badge) save automatically and update the live embed without a republish. Instructions save automatically too; knowledge applies once a source is indexed. Connector and embed behavior uses the current published or configured agent state as described in each feature guide.