Make Agent Fast documentation

Core concepts

Understand the objects and limits that make up Make Agent Fast.

At a glance

Understand the objects and limits that make up Make Agent Fast.

Agent lifecycleCreate → teach → publish → improve

Site

The workspace unit: agent, Look, knowledge, embed, and messaging entry points. The slug is the embed id.

Agent

Identity, instructions, languages, and the voice/text personality visitors meet.

Knowledge

URLs, files, notes, FAQs, and products that ground answers.

Channels

Embeds and messaging connectors that deliver the same agent elsewhere.

Credits

Metered units for model, voice, and platform usage on your plan.

Workspace#

Your account is the workspace boundary for sites, billing, API credentials, and team operations. Access to one workspace never grants access to another.

Site#

A site is the workspace unit. It owns its agent, Look, knowledge, connectors, analytics, and conversations. A plan can limit how many sites you may keep active. Custom domains are not offered. The public slug is the embed id (data-agent), not a domain you configure.

Agent#

The agent is the conversational behavior attached to a site. Its persona and instructions determine how it speaks; its knowledge determines which facts it can ground answers in.

Knowledge#

Knowledge sources are indexed material such as notes, URLs, files, FAQs, and products. They support answers but do not replace behavioral instructions. Update the source when a fact changes.

Channel#

A channel is where a visitor talks to the agent: an embedded widget on your existing site, leftover hosted demo pages, voice, Telegram, WhatsApp, Messenger, Instagram, Discord, or KakaoTalk. Capabilities vary by channel.

Credits and entitlements#

AI operations consume credits. Live voice minutes, voice cloning, site counts, and branding controls have separate plan entitlements. API requests that trigger AI work use the same underlying account limits.

Publish state#

A URL launch creates an unpublished draft. Show it on my website on Put it where your customers are (or the Agent page) enables the embed on your existing website; Check my site confirms the code is really there. New agents do not get a hosted marketing page. Owner tests never go live.

Activation is the first visitor conversation or the first captured lead — not an owner test.

Saving Look (and the branding badge) updates the live embed without a republish. Knowledge and persona still follow their own save rules. Connector and embed behavior uses the current published or configured agent state as described in each feature guide.