Make Agent Fast vs Crisp
Crisp is a shared inbox for chat, email and social, priced per workspace, with the Hugo AI agent running on included AI credits. Make Agent Fast is the agent itself: answers from approved knowledge on your site and messengers, live voice, and a handoff inbox.
AI customer agents compared| Feature | Make Agent Fast | Crisp |
|---|---|---|
| AI agent built in | Grounded text agent built in; live voice requires an eligible plan and configured providers | Hugo answers questions, routes and escalates; takes actions through integrations or your own MCP serversChecked |
| Live voice calls | Live voice calls in the website widget (in the browser, not a phone line) from Operate at $35/mo, 30 min/mo included | No live voice agent listed; audio messages can be transcribedChecked |
| Languages | English, Korean, Uzbek and Russian for both the dashboard and the agent's speech on every plan; voice in the default language on Launch, every supported language on Scale | No language count publishedChecked |
| Messaging channels | Embed on the site you already have, on every plan; Telegram, WhatsApp, Messenger, Instagram, Discord, KakaoTalk from Operate | Web chat, WhatsApp, Messenger, Instagram and emailChecked |
| Pricing to start | 7-day card-free trial on Launch and Operate, then from $15/mo ($12/mo billed annually); Scale bills immediately | Free plan without AI; Mini $45/mo per workspace with $5 of AI credits; 14-day free trialChecked |
| Handoff to a person | Questions outside approved knowledge go to a person: an email with the reason, and an inbox where you reply | Passes the conversation with full context to your team's shared inboxChecked |
Public product information verified on . Prices and capabilities can change; confirm them with the provider before buying.
Official sources
An honest take
Choose Crisp when several people answer customers and you want a shared, omnichannel inbox priced per workspace rather than per seat, with a free plan to start. Choose Make Agent Fast when you mainly need the agent itself — answers from approved knowledge on your site and messengers, with live voice — rather than a full team inbox.