Make Agent Fast vs Tidio (Lyro)
Tidio pairs live chat and a help desk with Lyro, an AI agent sold as conversation packs that has native Shopify actions. Make Agent Fast is a grounded agent on a monthly plan with included credits, live voice in the widget, and Telegram, Discord and KakaoTalk channels.
AI customer agents compared| Feature | Make Agent Fast | Tidio (Lyro) |
|---|---|---|
| AI agent built in | Grounded text agent built in; live voice requires an eligible plan and configured providers | Lyro answers only from content you add and can check orders, start returns or book meetings through APIsChecked |
| Live voice calls | Live voice calls in the website widget (in the browser, not a phone line) from Operate at $35/mo, 30 min/mo included | No AI voice calls listed; live video calls are a help desk feature for your teamChecked |
| Languages | English, Korean, Uzbek and Russian for both the dashboard and the agent's speech on every plan; voice in the default language on Launch, every supported language on Scale | Lyro answers in 12 languagesChecked |
| Messaging channels | Embed on the site you already have, on every plan; Telegram, WhatsApp, Messenger, Instagram, Discord, KakaoTalk from Operate | Website chat, email, Messenger, Instagram and WhatsAppChecked |
| Pricing to start | 7-day card-free trial on Launch and Operate, then from $15/mo ($12/mo billed annually); Scale bills immediately | Free plan; Starter $29/mo ($24.17 billed annually); Lyro from $39/mo for 50 conversations ($32.50 annually), first 50 conversations freeChecked |
| Handoff to a person | Questions outside approved knowledge go to a person: an email with the reason, and an inbox where you reply | Hands the chat to a human agent when Lyro can't answer or the customer asks for a personChecked |
Public product information verified on . Prices and capabilities can change; confirm them with the provider before buying.
Official sources
An honest take
Choose Tidio when you run a Shopify store and want order checks and add-to-cart in the chat, or you want a free live-chat plan with a multichannel inbox for your team. Choose Make Agent Fast when you want AI credits included in a monthly plan rather than conversation packs, live voice in your site's widget, or Telegram, Discord and KakaoTalk.